Fire Rescue FAQ

What about a wood stove?
Stop by or call 827-3400.  We have pamphlets on wood stove installation as well as many other types of fire safety  and emergency preparedness issues.

What about pellet stoves?
Install and operate pellet stoves to the manufactures instructions.  If you have questions please call us.

What services do you offer me?
We offer chimney and furnace inspections, safe home checks, home egress plans, smoke detector information as an example.  If you have a need, give us a call and we will assist you or direct you to the right resource.

Do I need a permit for a cooking or warming fire in my back yard?
No permits are required for a small cooking or warming fire.  This would be much like a camp fire at a campground.  If the fire should cause a nuisance in your neighborhood, the department will ask you to extinguish the fire.  An exception to this is if you live in a mobile home park.  The City of Old town has an ordinance that states no open fires are allowed in mobile home parks.

Why does a fire truck sometimes go on an ambulance call?
We have four (4) types of ambulance calls when a fire truck response with the ambulance.  The following are; person unconscious, unconscious diabetic, person not breathing, and cardiac arrest.  Because our staff brings the emergency room to your home, we sometimes need extra help for these types of calls.  Studies have shown that the more we do for you in the field the better chance you have to survive. Taking the fire truck also keeps the staff available to respond to another emergency (i.e. fire) if called upon.

What do I do after a fire?
Please click on the After the Fire link below.

What do we do when we are not answering calls?
Please click on the Daily Work Details link below.

How many Fire Stations are in the City of Old Town?

The City of Old Town has one Central Fire Station located at 150 Brunswick Street.

Are there always Firefighter / EMT's at the station?

No.  They maybe all out on calls or training.  There is a red phone located at 150 Brunswick St. if you need assistance.

How do I obtain a copy of a fire report?

Call the Fire Station at 827-3400 or write a request to:

Old Town Fire Rescue
150 Brunswick Street
Old Town, Maine 04468

Why do Firefighters break windows and chop holes in the roof?

Firefighters ventilate to remove the blazing heat, smoke, and toxic gases.  This allows Firefighters to enter the building and extinguish the fire.

Why do Firefighters cut holes in walls?

The process of cutting holes in walls is necessary to expose hidden fires inside the walls.

How many Fire and EMS calls does Old Town Have each year?

A list is provided under the incident web page on this site.

What is your Department’s average response time to an emergency?

Our average response time is about 4 to 5 minutes in the fire hydrant protection area's.

What do I do when I see an emergency vehicle approaching when I am driving?

Motorists should pull their vehicles safely to the right when an emergency vehicle is approaching. It is not recommended to stop in the middle of the road or proceed through an intersection against the signals. Remember to safely pull to the right.

Why does the fire engine respond to auto accidents?

In many instances auto accidents require Firefighters to remove injured persons who are trapped. Firefighters also assess the scene for hazards, such as fuel leaks, disabled airbags, and auto batteries that may need disconnecting.

What does it mean when my smoke alarm chirps?

The smoke alarm will chirp when its time to replace the battery. We encourage residents to change the smoke alarm battery when they change their clocks for Daylight Saving time in the spring and fall each year.

Is it possible to tour a fire station?

To request a fire station visit. call 827-3400

Does the Fire Department refill fire extinguishers?

Unfortunately, the Fire Department does not refill fire extinguishers. It is recommended that you contact a commercial fire extinguisher company for recharging. A listing of commercial fire extinguisher companies can be found in the local phone directory under fire extinguishers/equipment. Many household fire extinguishers cannot be recharged and must be discarded after use. An annual inspection of the expiration date is encouraged to ensure that the manufacturer date has not expired.

When should I call 9-1-1?

The Old Town Fire Department recommends dialing 9-1-1 for injury or life-threatening emergency incidents.

For non-emergency incidents, contact Penobscot Regional Dispatch Center at 945-4636.

When reporting a fire, what do I tell the dispatcher?
To report a fire, remain calm and provide the dispatcher with the following:

  • Where the fire is located.
  • What is on fire.
  • Who is in danger or trapped.
  • How the fire began.
  • Give brief details about the fire. (Example: odor, smoke,or  flames)

When reporting a MEDICAL emergency, what do I tell the dispatcher?
To report a Medical emergency, remain calm and provide the dispatcher with the following.
  • The location of the sick or injured person?
  • What the symptoms are of the injured or ill person.
  • Does the person have a known history of illnesses?
  • Does the person take medication?
When reporting a VEHICLE accident, what do I tell the dispatcher?
To report a vehicle accident, remain calm and provide the dispatcher with the following:
  • The location of the accident scene
  • The number of injuries at the accident scene
  • How many vehicles are involved in the accident
  • Report a brief description of the vehicles
  • Report harmful hazards (gasoline leaks, chemical spills, and wires down)
  • Who witnessed the accident
  • Witnesses should remain on the scene until the EMS, Fire, and Police arrive.

Will I receive a bill if I am transported by EMS?

There is a charge billed to the patients medical insurance company for payment. Patients are responsible for all bills not paid by insurance companies.  The billing company is Medical Reimbursements 1-800-734-6677.

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