Water District Mission

The mission of the Water District remains unchanged since 1925. We are dedicated to providing high quality water services to homes, businesses, and industry in Old Town, Milford, Bradley, parts of Orono, and to the Penobscot Indian Nation on Indian Island. We also maintain a transmission and distribution system of sufficient capacity and pressure to provide adequate fire protection throughout our service area.

The source of water for the District is several gravel wells located near Spring Street and the Bennoch Road. The treatment plant on Spring Street removes Iron and Manganese which are not a health concern but can cause taste and oder issues. Chlorine is used to purify and Fluoride is added for improved dental health. We install and maintain water service lines and mains, and maintain water meters and associated equipment for each of our more than 3,300 customers. We perform hydrant maintenance to assure reliable operation and flush our system twice per year. We perform daily maintenance and servicing of the water treatment plant. We sample and analyze the water both at our wells and filter plant as well as the distribution system. We maintain 3 water storage tanks which provide reserves for times of high flow and to assist in keeping adequate system pressure. We have an approved cross connection control (backflow) program to protect the public water supply from contamination. We read and bill residential accounts quarterly for water usage. Commercial and industrial accounts are read and billed monthly.

By State Law, we have three trustees; two representing Old Town, one representing Milford. We employ a staff of eight dedicated employees consisting of a Superintendent, two office staff, one meter /service people, a filter plant operator, foreman, and a maintenance and repair crew of two.

The Trustees examine income and expenses on a monthly basis. They also, as required, employ the services of a Certified Public Accountant to perform an annual audit of all financial aspects of the District. They examine the true cost of servicing customers and set water rates accordingly with approval of the Maine Public Utilities Commission. 

Public input pertaining to any public water issue is welcome and encouraged at any regular Trustee meeting. Meetings are generally held on the second Tuesday of each month at the District office. Meeting time is from 7:30 am to 9:00 am.

We are an equal opportunity employer and service provider.

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